Customer satisfaction index of health insurance from selected insurance brands in the United States in 2022 and 2023

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Release date

2023

Region

United States

Survey time period

2022 to 2023

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Customer satisfaction index of health insurance brands in the U.S. 2022-2023

Published by Jenny Yang, Oct 30, 2023
In 2023, Humana was the health insurance company with the highest score for customer satisfaction, according to the American Customer Satisfaction Index (ACSI). Humana achieved a customer satisfaction score of ** out of 100 points, which was an increase of five percent year-on-year. Furthermore, UnitedHealth achieved a customer satisfaction rating of **, thereby positioning it as the next highly rated health insurance brand. Overall, the customer satisfaction index for health insurance brands saw a ***** point increase from 2022 to 2023.
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