Tech

Most iPhone Users Never Look Back

Apple users are notorious for their loyalty. With the most ardent fans sometimes branded 'sheeple' for their unbending commitment to the company and its products, Apple is clearly very good at customer retention. A recent survey by Morgan Stanley confirms this, showing that 92 percent of iPhone owners intending to upgrade within the next twelve months will stick to an iOS driven handset.

Not only is this an impressive figure, second-placed Samsung is way off the pace. With 77 percent saying they would buy again next time round, the Galaxy brand clearly still doesn't inspire the same levels of devotion as its Californian competitor.

Description

This infographic shows smartphone brand retention rates in the United States in 2017.

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United States: Brand preferences for smartphones from February through April 2018, by recent purchase based on loyalty
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Number of iPhone users in the United States from 2012 to 2022 (in millions)
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Perceived mobile phone brand satisfaction in South Korea from second half 2011 to second half 2023
Share of smartphone users that use an Apple iPhone in the United States from 2014 to 2022
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Brand loyalty among smartphone users across India as of June 2024, by brand
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Share of adults who own a smartphone in the United States from April 2011 to June 2025

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