Voice Calls

Typing Is The New Talking

Over the last few years the amount of people making regular voice calls with their smartphones has decreased substantially. With the rise of free messenger services such as WhatsApp, UK users are increasingly turning their backs on the good old traditional phone call. In 2012, 96 percent of those surveyed by Deloitte said they made a voice call at least once per week. Since then, this share has fallen to 69 percent. Whether people will start to long for the familiar voice on the other end of the line once again still remains to be seen.

Description

This infographic shows the share of UK smartphone users that made a voice call in the previous 7 days from 2012 to 2016.

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Leading smartphone device communication methods among users in the United Kingdom (UK) as of May 2022, by frequency
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Volume of voice call minutes in the United Kingdom (UK) from 2007 to 2025, by fixed and mobile (in billion minutes)
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Most common communication methods among smartphone users in the United Kingdom as of May 2023, by frequency
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Number of mobile voice call minutes in the United Kingdom (UK) from 2007 to 2024 (in billion minutes)
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Which supplier does/ did your household use to make voice calls using the internet?
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Share of people using their mobile phone to make calls via instant messaging apps in France from 2014 to 2023

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