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Online travel platforms boost hotel business

In a 2020 survey of 598 small and independent hoteliers in the EU that was conducted by EY Parthenon, almost all respondents indicated that online travel platforms increased their visibility to customers worldwide. Furthermore, 91 percent agreed that they were able to generate more bookings by being listed online.

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This graphic shows that online travel platforms help boost hotel business.

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Percentage distribution of hotel bookings through online travel agencies in Europe in 2019, by agency
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Online travel agency (OTA) share of gross hotel booking revenue in Europe from 2012 to 2016
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Percentage distribution of hotel bookings through online travel agencies in Spain in 2021, by agency
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Distribution of hotel overnight bookings in Europe in 2019, by channel
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Which of the following travel websites or apps did you use to shop for hotels and accommodation(s)?
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Percentage of hotel bookings made through online travel agencies in Spain between 2013 and 2023

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