Retail

The UK's least favourite high street shops

A new survey of customer satisfaction by Which? has revealed the UK's favourite high street shops. At the bottom end of the scale with a 50 percent rating is WHSmith, followed by Homebase/Bunnings with 53 percent. While criticised by WHSmith for the number of customer ratings included for its stores (586), the BBC reports that the shop has now been in the bottom two for the last nine years of the survey.

You can see the shops with the best ratings, here.

Description

This chart shows the high street shops in the UK with the lowest customer satisfaction in 2019.

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Leading high street retailers in the United Kingdom (UK) in 2023/24, by customer satisfaction rating
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How consumers feel about the high street in the United Kingdom (UK) in 2018
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Leading fifteen shop types which consumers do not want to see on their ideal high street in Great Britain (UK) in 2018*
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Which retailer would you like to see on the high street?
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Leading ten shop types which consumers do not want to see on their ideal high street in Great Britain (UK) in 2018, by region
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Leading supermarkets in the United Kingdom (UK) in 2017, based on share of customers satisfied with in-store experience

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