Retail

Why online trumps the high street for Indian millennials

Millennials in India prefer online shopping to passing the obstacle course of making their way through traffic and crowds to make a purchase. Physical purchases mean scheduling time for it, including travel time (excluding auto-rickshaw fare bargains). With services like Swiggy and Dunzo, even errands can be outsourced without stepping outside - more evidence that being digital is growing at a rapid pace.

The convenience of looking through a myriad of choices and making decisions without being bound to a specific location in addition to the price differences are the things an Indian millennial likes to take advantage of. The results of this are clearly shown in the increasing e-tail sales figures, driven by some 440 million 18-35-year olds in the country, accounting for about 34 percent of the country’s population.

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This chart shows the leading reasons for millennials to shop online across India in 2018.

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Leading reasons for millennials to shop online across India in 2018
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Share of consumers who shop online and at shopping malls in India as of July 2018, by employment status
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Share of young consumers who shop online and at malls in India as of July 2018, by income level (in Indian rupees per month)
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Main reasons for purchasing apparel online in India as of April 2024
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Consumer opinion towards online shopping in India in 2023, by generation
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Reasons Millennials like to shop in physical stores in the U.S. in 2018*

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