Mobile Payment

Starbucks Brings Mobile Payment to the Masses

Thanks to the fact that most of today’s smartphones are technically capable of making in-store mobile payments and more and more merchants are getting on board, mobile payment adoption is on the rise. According to eMarketer’s latest estimates, 55 million Americans aged 14 and over will make at least one in-store payment using their smartphone this year.

While the fact that mobile payment is increasingly popular is not a surprise, the current market leader certainly is. Despite tech giants Apple, Google and Samsung all offering their own payment services woven into their respective devices/operating systems, a non-tech company is the one bringing mobile payment to the masses: Starbucks. According to eMarketer, 23.4 million users will use the coffee chain’s mobile app to pay for their Frappuccino this year, edging out Apple Pay, Samsung Pay and Google Pay in terms of reach.

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This chart shows the estimated number of people using selected mobile payment services in the United States this year.

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Most popular proximity mobile payment apps in the United States from 2018 to 2019, by number of users (in millions)
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Reasons consumers use the Starbucks mobile app in the United States as of October 2019
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Estimates on the number of users of contactless/tap to pay mobile payments in the United States in 2022, with a forecast for 2027 (in billions)
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Estimates on the number of users of selected contactless/tap to pay platforms in the United States from 2019 and 2021, with forecasts from 2022 to 2026 (in millions)
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Number of proximity mobile payment users in the United States in 2019 and 2020, with forecasts from 2020 to 2025 (in millions)
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Most popular mobile payment methods among mobile payment service users in the United States from the second quarter of 2014, by device

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