Shopping Behavior

First Stop: Amazon

Over the years, Google has established itself as the first stop for almost everyone trying to find something online. When it comes to product searches however, Amazon has emerged as a powerful rival and is currently beating Google (and other search engines for that matter) in the race to becoming the first stop for online shoppers.

According to a UPS survey among more than 5,000 U.S. online shoppers, Amazon and other marketplaces are the most popular destination for shoppers searching for a product. Retailers also play an important part in product research, with 29 percent of shoppers using a retailer channel to begin their path to purchase.

Description

This chart shows where U.S. online shoppers begin searching for products.

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Leading online platforms in which consumers begin online shopping product research in the United States in 2022
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Leading online platforms for product research in the United States in 2nd quarter 2024
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E-commerce channels where consumers start searching for products in the United States as of 2022, by product category
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Leading channels for product search worldwide in 2026
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Leading online platforms in which consumers begin online shopping product research in the United States in 2022, by age group
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Leading channels where early holiday shoppers searched for products online in the United States in 2021

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